Find answers to common questions about our rental services, policies, and procedures.
Booking & Reservations
How do I book a vehicle?
You can book online through our website, call us at 8767060360, or visit our office. Simply select your vehicle, choose dates, and complete the payment to confirm your reservation.
How far in advance should I book?
You can book instantly on the spot or call/WhatsApp us directly at 8767060360 for immediate vehicle availability and instant pickup.
Can I modify or cancel my booking?
Yes! You can modify or cancel your booking up to 12 hours before pickup for a full refund.
What payment methods do you accept?
We accept cash, all major credit/debit cards (Visa, Mastercard, Amex), UPI, net banking, and digital wallets. A 20% deposit is required at booking, with full payment due before pickup.
Requirements & Documentation
What documents do I need to rent a vehicle?
You need a valid driver's license (held for minimum 2 years), government-issued ID (Aadhaar, Passport, or PAN card), and proof of address. International renters also need a valid passport and International Driving Permit.
What is the minimum age requirement?
You must hold a valid Driving License and a valid Government ID (Aadhaar Card or Passport) to rent a vehicle.
Vehicle & Usage
Can I take the vehicle outside the city/state?
Most rentals allow travel within the state. For out-of-state travel, prior approval is required and additional charges may apply. Please inform us at the time of booking if you plan to travel interstate.
Is there a mileage limit?
No, there is no mileage limit.
What if the vehicle breaks down?
Contact us immediately. We will try our best to support you and provide roadside assistance, but towing and recovery services are chargeable.
Are pets allowed in rental vehicles?
Pets are allowed only in designated pet-friendly vehicles. A cleaning fee of ₹1,000-₹2,000 may apply. Please mention pet travel at booking so we can assign an appropriate vehicle.
Rental Policies & Rules
What happens in case of vehicle damage?
The renter is responsible for any damage, scratches, or loss caused to the vehicle during the rental period. Please inspect the vehicle thoroughly with our team during handover.
Who is responsible for traffic fines?
Renters are fully responsible for all traffic violations, speed limit fines, helmet/seatbelt infractions, and parking tickets incurred during the rental period.
What is the fuel policy?
Vehicles are provided with fuel and should be returned with the same fuel level as provided at the time of pickup.
Pickup & Return
Where do I pick up and return the vehicle?
Pickup and return is at our office: Shop No 21, Railway Station, near Fire Station Road, Sanscar Society, Madgaon, Goa 403601. We also offer door-to-door delivery/pickup within 25 km for ₹500-₹1,500 depending on distance.
What if I return the vehicle late?
Grace period is 59 minutes. Late returns of 1-3 hours are charged at 50% of daily rate. Over 3 hours incurs a full additional day charge. Please contact us if you need an extension.
Can someone else return the vehicle?
Yes, but the additional driver must be registered at the time of booking and present valid documentation. Unregistered drivers returning the vehicle may face verification delays.
What fuel level should I return the vehicle with?
Vehicles should be returned with the same fuel level as provided at the time of pickup.
Special Requests
Can I rent a vehicle for a photoshoot or event?
Absolutely! We offer special rates for commercial shoots, film productions, and events. Please contact us with your requirements for a custom quote.
Are long-term rentals available?
Yes, we offer weekly and monthly rentals at discounted rates (15-30% off). Perfect for business travelers, tourists, or anyone needing extended transportation. Contact us for custom long-term packages.
Concierge Support
Still Have Questions?
Can't find what you're looking for? Our team is available 24/7. Reach out directly via call, email, or WhatsApp.
